Human Resource Generalist
Reports To: Director of Human Resources
Hours: Monday – Friday during business hours (8:00am – 4:30pm) with occasional Saturday or evening hours
Location: St. Vincent de Paul’s Neyer Outreach Center (1146 Bank Street, Cincinnati, OH 45214)
SVDP’s Mission: A network of neighbors, inspired by Gospel values, growing in holiness and building a more just world through personal relationships with and service to people in need.
Scope of Position: We are seeking an experienced HR Generalist to join our dynamic team who can navigate with agility and compassion during a high growth period. As part of the SVDP HR team, you will play a key role in helping to shape practices that encourage employee engagement and service excellence. You will work closely with managers and staff at the stores to support their Human Capital needs.
The optimal candidate for this position will possess competency of the following traits/skills:
- Organization
- Computer literacy
- Verbal and written communication
- Attention to detail
- Interpersonal communication
- Confidentiality
- Compassion
- Creativity
- Decision-making
Duties & Responsibilities Include:
- Recruitment and Onboarding: Ownership of the end-to-end recruitment life cycle including sourcing, recruitment, job postings, screening resumes, scheduling and conducting interviews, and assisting with orienting and onboarding new employees.
- Termination and Offboarding: Managing the termination process, conducting exit interviews, and managing related documentation.
- Employee Relations: Function as a point of contact for employee complaints and concerns seeking solutions and promoting a positive work environment. Contribute ideas and promote employee engagement and well-being through various programs and initiatives. Collaborate with supervisors to address performance issues.
- HR Policies and Compliance: Ensuring that the organization complies with all labor laws and regulations and maintaining HR policies and procedures. Educating employees and fielding inquiries on benefit programs, including health insurance, retirement plans, and leave policies. Addressing compensation-related inquiries. Ensuring adherence to all relevant employment laws and ethical standards.
- Performance Management: Supporting the performance appraisal processes, providing guidance and support to managers when addressing performance issues.
- Training and Development: Collaboratively identifying training needs, organizing training sessions, and supporting employee development initiatives. Facilitate and support continuous learning and growth.
- HR Data and Records: Assist with maintaining accurate HR metrics, generating HR related reports, and utilizing HR software systems. Providing HR-related data and analytics for HR activity to support decision-making. Maintain accurate HR records. Analyze data to pinpoint trends and make recommendations for process improvement.
- Maintain Professional Relevance: Research and remain abreast of new industry trends via continuing education, professional subscriptions, professional organization membership involvement and participation.
Job Requirements:
- Bachelor’s degree in human resources, Business Administration, or a related field.
- 5+ years of proven experience as an HR Generalist or in a similar HR role.
- Strong knowledge of HR laws, regulations, and best practices.
- Excellent communication and people skills.
- Detail-oriented with exceptional organizational abilities.
- Proficiency in HRIS software and Microsoft Office Suite.
- Ability to manage sensitive and confidential information with discretion.
- SHRM-CP, or PHR preferred.
Physical Requirements:
- Must have the ability to sit and/or stand for extended periods of time.
- Ability to lift and carry up to 35lbs.
- Ability to speak, hear, and engage in effective communication, both in person and over the telephone.
Qualified candidates are encouraged to forward a cover letter, resume & compensation expectations letter outlining their qualifications and relevant experience. Please include “HR Generalist Application” in the subject line of your email addressed to glong@svdpcincinnati.org. Deadline to apply is October 20, 2023.
Food Pantry Driver
Reports To: Food Pantry Manager
Hours: Monday – Friday during business hours (8:00am – 4:30pm) with some Saturdays and evenings as needed (seasonal: Oct 2 – Dec 28)
Location: St. Vincent de Paul’s Neyer Outreach Center (1146 Bank Street, Cincinnati, OH 45214)
SVDP’s Mission: A network of neighbors, inspired by Gospel values, growing in holiness and building a more just world through personal relationships with and service to people in need.
Background: St. Vincent de Paul – Cincinnati (SVDP) has served residents of greater Cincinnati for over 150 years with basic needs such as food, medicine, and homelessness prevention through its outreach center in the West End and through 56 parish-based volunteer Conferences (chapters). SVDP provides holistic direct assistance and systemic change services while treating neighbors in need with dignity and compassion.
Duties & Responsibilities Include:
- Serve as primary driver of our 18-foot box truck and cargo van
- Pick up scheduled purchases and donations in support of daily pantry and Outreach Center operations
- Provide logistical support for a broad range of programs and services for the Outreach Center
- Assist in daily pantry and processing center operations including pantry floor set up and shut down, direct service to neighbors in the food pantry, and donation recording and processing
- Additional duties, as assigned
Qualifications:
- Desire to serve our neighbors in need in Cincinnati through both direct service and support work
- Commitment to excellence in customer service
- Valid drivers license with clean driving record
- Familiarity with equipment such as forklifts, pallet jacks, and electric dollies, or willingness to learn
- Ability to pass a background check
- Ability to communicate clearly and compassionately to diverse audiences
- Ability to work on own initiative, independently, and to deliver on time
Physical Requirements:
- Ability to sit and/or stand for extended periods of time
- Ability to lift and carry up to 50 pounds
- Ability to speak, hear, and engage in effective communication, both in person and over the telephone
To apply for this position, please send your resume, cover letter, and compensation expectations to Erin Nowak, Outreach Center Program Director, at enowak@svdpcincinnati.org.
Social Services Advocate
Reports To: Social Services Director/Outreach Center Program Director
Hours: Typical hours are Monday – Friday 8:00 a.m. – 4:30 p.m. with occasional Saturday hours
Scope of Position: The Social Services Advocate (SSA) is the primary contact person for those requesting services at the Neyer Outreach Center. The SSA will be cross-trained on all of our direct service programs, including Welcome Rooms, Call Center, Front Desk, and Choice Food Pantry. Engagement, assessment, eligibility determination, gathering documentation, and service delivery are key functions. The right candidate will have a heart for service, compassion for those we serve, and a willingness to serve in the area of most need. The team member must be able to build relationships with neighbors in need, using a strengths-based approach to help them recognize and utilize their personal strengths and resources. This team member must consistently model the mission and values of St. Vincent de Paul and adhere to SVDP’s policies and procedures to ensure program sustainability. Each SSA will have a primary area of focus, but will also support the team with other duties as needed.
Job Responsibilities:
- Engage neighbors in a Welcome Room to holistically assess their overall situation to determine eligibility for assistance and provide appropriate SVDP assistance and referrals, as necessary
- Assess and respond, as necessary, to needs of neighbors presenting critical situations at any time during business hours
- Serve as a pantry guide, walking with neighbors through the Choice Pantry and assisting them to their mode of transportation
- Serve at the front desk, welcoming and providing compassionate guidance to all guests who enter the NOC, including information about services offered
- Assist Call Center with harvesting and returning calls to neighbors
- Help maintain neighbor records, including entering data into our case management system, checking eligibility, completing neighbor requests, and providing administrative support to seasonal programs
- Participate as a member of the SVDP Outreach Center Services team as well as positively interacting with volunteers and other SVDP staff
- Maintain awareness of primary community resources available to address needs presented by neighbors as well as the process for accessing them
- Other duties as assigned
Particular areas of focus may include:
- Processing rent and utility cases
- Answering neighbor questions, managing the flow of neighbors in the lobby, and keeping public areas in order
- Greeting visitors at the front desk and checking neighbor eligibility
Qualifications: High school diploma required; college degree is preferred. Degree or prior experience in social work, human services, or related fields preferred. Bilingual (Spanish speaking) abilities are a plus. Candidate must possess excellent customer services skills and be able to communicate clearly and compassionately with diverse audiences. The ideal candidate will work on own initiative and deliver on time, be well-organized with attention to detail, and display flexibility and a willingness to serve in the area of most need. Basic computer literacy and the ability to learn SVDP software are required. The ability to work under pressure and a comfort in engaging with people of different cultural and economic backgrounds in a faith-based setting are necessary.
Work Environment: Office Environment – Adequately lighted, heated and ventilated.
Physical Requirements: Must have the ability to sit and/or stand for extended periods of time; ability to lift and carry up to 35lbs; ability to speak, hear, and engage in effective communication, both in person and over the telephone.
Qualified candidates are encouraged to forward cover letter, resume & compensation expectations to mreid@svdpcincinnati.org. Thank you.
